We offer 2 different options for sending your items:
Standard second class Royal Mail small package for £1.99 This is not tracked, and can take up to 5 days to arrive.
Royal Mail Special Delivery (guaranteed by 1pm the next working day, tracked and signed for) for £8.00
Cut off for next day delivery is 4pm. Please note that if the next day delivery option is chosen either on Friday evening after 4pm or Saturday and Sunday, your purchase will not be dispatched until Monday, meaning it will arrive on Tuesday. Also, if you order next day delivery on Friday before 4pm, it is likely that it will not arrive until Monday.
International deliveries are £4.50 to anywhere in the world, via Royal Mail international small packages. These can take up to 2 weeks to arrive.
We want you to be happy with your product, so we offer a no quibble returns policy.
Faulty goods: We are happy to refund or exchange any faulty goods within the 1st year after purchase, and will cover your return postage up to £3.50.
Changed your mind? If you receive the item and simply decide you don’t want it, you have 14 days to return it from the day you receive it. However, in this instance, you will be liable for the return postage.
You will receive a form with your item, so if you wish to return it, just fill out the form and send it back to us with the item.
Please allow up to 7 days for us to process your return.
If you have any important issues, feel free to email us at firstname.lastname@example.org and we’ll get back to you as quickly as we can.
All returns to be sent to:
Plymouth Science Park